Title: Agent-Assisted Task Management that Reduces Email Overload
Author: Andrew Faulring, Brad Myers, Ken Mohnkern, Bradley Schmerl, Aaron Steinfeld, John Zimmerman, Asim Smailagic, Jeffery Hansen, and Daniel Siewiore
Publisher: IUI '10, February 7-10, 2010 Hong Kong
Summary
The researchers in this paper developed RADAR (Reflective Agents with Distributed Adaptive Reasoning). RADAR is an email management system. It uses task-based metaphore in an attempt to organize a user's inbox.
It does this through machine learning. The system analyzes incoming emails, detecting a task and groups future emails with the initial one. Emails therefore are sorted into a much more logical fashion.
Their tests showed that users using RADAR had an easier time querying emails. There were few reported false positives in the system.
Discussion
This is somewhat interesting, but I would much rather sort my own emails or use threading. Within the same conversation the topic can differ wildly. People might not remember how they got to a certain point and thus have a hard time classifying their email.
Summary
It does this through machine learning. The system analyzes incoming emails, detecting a task and groups future emails with the initial one. Emails therefore are sorted into a much more logical fashion.
Their tests showed that users using RADAR had an easier time querying emails. There were few reported false positives in the system.
Discussion
This is somewhat interesting, but I would much rather sort my own emails or use threading. Within the same conversation the topic can differ wildly. People might not remember how they got to a certain point and thus have a hard time classifying their email.
Sounds like an awesome idea to me
ReplyDeleteI agree with your analysis, it could cause some difficulties.
ReplyDelete